Return Policy

At Morph, we are committed to ensuring your satisfaction with our high-quality, sustainable products. If you are unsatisfied with your purchase, we offer a straightforward 15-day return policy for items purchased directly from Morph. Products purchased from retailers should be returned to them and need to follow their returns policies.

Return Eligibility

• Time Frame: You have 15 days from the delivery date for online orders to return your item.
• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Items marked as final sale
• Custom or personalized products

Return Process

1. Initiate a Return: Please email our customer service team within 15 days of receiving your order to initiate the return process. Please provide your order number and the reason for the return.
2. Receive Return Instructions: Our team will provide you with return instructions and a return shipping label.
3. Pack and Ship: Securely pack the item in its original packaging and include the return form provided. Affix the return shipping label to the package.
4. Ship the Package: Drop off the package at your nearest shipping carrier location.

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
• Processing: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping costs.

Exchanges

• We will replace defective or damaged items. If you need to exchange an item for the same product, contact us at contact@morphbags.com.

Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please email our customer service team.

Contact Us

If you have questions about our return policy or need further assistance, please email our customer service team.

Thank you for supporting Morph and our commitment to sustainability and social responsibility. We value your feedback and look forward to ensuring your satisfaction with every purchase.